BOOKING INFORMATION

A non-refundable 25% deposit is required at the time of booking to secure your appointment.

If you do not see your preferred appointment time available, please feel free to send a message and we will do our very best to accommodate you where possible.

CANCELLATION & DEPOSIT POLICY

Please read in full before making a booking.

Your appointment time is carefully reserved to ensure you receive an unhurried and personalised experience. If you need to cancel or reschedule, we kindly ask for at least 24 hours notice.

Appointments cancelled or rescheduled with less than 24 hours notice, as well no shows, will incur a 50% cancellation fee or result in the loss of your deposit. Appointments can be cancelled or rescheduled easily via the link in your confirmation email or by logging into the online booking system via our website.

LATE ARRIVAL POLICY

If you arrive late, we will always do our best to accommodate you. However, depending on the schedule, your treatment time may need to be shortened or rescheduled to respect the next clients appointment. Arriving 15 minutes late or more may require your appointment to be rescheduled.

CLIENT SATISFACTION

Your experience and wellbeing are always our priority. If you feel you are not fully satisfied with your treatment, please contact us within 12 hours of your appointment, and we will do our best to address and resolve any concerns,

Thank you for your understanding and support.

We look forward to welcoming you for a moment of rest, renewal and mindful self-care.